How to get here:
From Heathrow Airport:
- “Piccadilly Line” (blue line) up to the station of Hammersmith, then a short walk to the address of the office.
From Stansted airport:
- the fast train “Stansted Express” to Liverpool Street station, then the “Hammersmith and City” (pink line) up to Hammersmith. Short walk to the office address.
From Luton airport:
- direct train to the station of “Blackfriars”, then “District Line” (the green line) to Hammersmith Station. Short walk to the office address.
From Gatwick airport:
- the express train “Gatwick Express” until the station of Victoria, then “District Line” (green line) until the station of Hammersmith. There is a short walk up to the address of the office.
From London City airport:
- train “DLR” to the station of West Ham, then “District Line” (green line) until the station of Hammersmith. There is a short walk up to the address of the office.
From Southend Airport
- direct train to the station of “Liverpool Street”, then “Hammersmith & City” (the pink line) to Hammersmith Station. Short walk to the office address.
Our complaints handling procedure
Adam Nelson LLP is committed to high quality legal advice and client care.
If you are unhappy about any aspect of the service you have received we would recommend that you first contact the person handling your claim in order to raise any concerns with them. It is expected that all of our caseworkers will attempt to resolve any issues.
If however you remain dissatisfied then, please contact Lucia Zeleznik, who is on the of members at this firm, at email@example.com or by post to our office at 26-28 Hammersmith Grove, Omega Suite 410, Hammersmith, London, United Kingdom, W6 7BA.
In normal circumstances you are required to register a complaint within one year. You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm’s complaints procedure. In summary:
• You must register your complaint with us within one year
• The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint
• After this time, you can contact the Legal Ombudsman (but you must do so within 6 months).
Our internal procedure
Within two working days of receiving your complaint, your complaint will be recorded in our Complaints Register and a separate file will be opened in which we will store any correspondence and other documents relating to your complaint. Within two working days we will also send you a letter acknowledging your complaint.
Within five working days of receiving your complaint, we will review your file(s) and any other relevant documentation and send you a letter telling you how we propose to deal with your complaint: we can explain you how we can put things right, we might ask you to clarify your issue or we may ask you to discuss things face to face.
Whichever form our investigation takes, we will aim to give you our final decision within eight weeks of receiving your complaint (or sooner if possible).
When to complain to the Legal Ombudsman
If you have sent us a complaint but you are not satisfied with our response, you can contact the Legal Ombudsman.
The Legal Ombudsman deals with poor service, such as:
• delayed or unclear communication
• problems with your bill
• loss of documents.
How to contact the Legal Ombudsman:
• calling them on 0300 555 0333
• going to the Legal Ombudsman website
• emailing them at firstname.lastname@example.org
They will keep in contact with you and make sure your case is passed to an investigator for assessment.
When and how to report a solicitor to the SRA
If you have sent us a complaint about breaching SRA Code of Conduct and you are not satisfied with our response, you can send a report to the SRA.
Examples of breach include:
Reports can be made directly online from the SRA website by completing the report form available on SRA website. You can find it at the following link: Report solicitor>.